MONDAY, MAY 11, 2015
This article originally appeared in the BBB Lighthouse Spring 2015 Magazine
Nearly 700,000 requests for information and assistance were received by your BBB in 2014. BBB helps consumers find businesses they can trust by providing free BBB Business Reviews at bbb.org. Each business review provides the business' BBB rating, accreditation information, business history, consumer complaints, customer reviews and more.
Consumers requested BBB;s help 2.721 times to resolve a marketplace issue with a business. Complaints can be filed against accredited and non-accredited businesses alike. In an attempt to resolve disputes between consumers and businesses, on average 72% of complaints were closed with a satisfaction rate. Complaints filed against BBB accredited businesses had a 99% satisfaction rate. As an accredited business you promise to uphold BBB;s standards for trust including the ability to address marketplace uses quickly, professionally and in good faith.
Better Business Bureau serving Northwest Florida has put together a list of the top 10 industries inquired and complained about in their 14 county service areas for 2014:
2014 Top Ten Inquired About Industries in northwest Florida:
1. Roofing contractors
2. Travel agencies & bureaus
3. Internet shopping
4. Heating & air conditioning
5. Vacation rentals
6. Auto repair & service
7. Real estate
8. Auto dealers
9. Contractors
10. Plumbers
2014 Top Ten Complained About Industries in northwest Florida:
1. Travel agencies & bureaus
2. Internet shopping
3. Auto dealers
4. Auto repair & service
5. Television - cable
6. Real estate
7. Vacation rentals
8. Roofing contractors
9. Property management
10. Hotels/Motels